Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
Yes, when you book the service with us you are paying for the scoop of work (the service). The amount of hours is just an estimation of how long could take for the technician to finish the job. It may take more or less depending on the premises condition.
Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.
Here's a listing of what gets cleaned in every room of your house during a house cleaning. You can also request extra items via your customer dashboard.
- Dusting, mopping, and vacuuming all rooms
- Trash removal to your outdoor cans
- Kitchen counters, floor, and stove cleaning
- Bathroom vanity, tub, and toilet cleaning
- Pro will provide cleaning supplies
- Window washing, wall washing and interior oven cleaning are not included
Cleaning supplies are included.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
Depending on the schedule and the situation we can send one or two technicians to provide the service.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.